UniSee SmartCare service package with 5 year coverage (per display) Service duration: 5 years Support services: E-portal access, help desk availability during business hours Parts coverage: Advance swap, shipping via NBD express Software & Firmware Updates: Yes Barco Video Wall Management Suite: Diagnose Onboarding & Follow-up: Yes Optional with "Pro Support": 24/7 helpdesk, on-site assistance, preventive maintenance